All standard shipping is sent via Australia Post.

We aim to have orders packed within 1-2 business days. 

Expect delivery within 2-5 business days within Metropolitan areas.

Regional destinations may take up to 7 business days.


Our goal is for you to be completely satisfied with any item that you purchase from smallpawsco. We understand that you may want to return a product that you have purchased.

You are entitled to a refund or replacement when the item is


  • faulty or of unacceptable quality

  • Does not match the description or sample

  • Is unfit for the intended purpose (i.e. does not do what it is meant to do)

  • Is not delivered in a reasonable time frame

  • Proof of purchase must be provided (proof of purchase details are outlined above)